Refund policy

At Queen of Coops™, we take great pride in building premium-quality coop kits using custom-manufactured components. Because each kit is assembled from custom-made parts specifically for our system, we encourage you to review the product specifications carefully and to contact us with any questions before placing your order. We're always happy to help make sure the Queen of Coops™ system is the right fit for your flock.

Please note that our kits ship by freight in both directions. Return shipping on a freight item is significant, so reaching out with questions before you order can save you considerable cost.

Return Eligibility

Unused and unassembled kits may be returned within 30 days of delivery, provided they:

  • Are in new, resalable condition
  • Include all original components, hardware, and packaging
  • Have not been assembled, modified, cut, drilled, painted, or otherwise altered
  • Have received prior return authorization from Queen of Coops™

To request a return, contact us at support@queenofcoops.com to obtain return authorization before shipping anything back. Returns sent without prior authorization cannot be accepted.

Return Shipping

Customers are responsible for all return freight charges. Because these kits ship by freight, we strongly recommend insuring the return shipment. Customers are responsible for any damage that occurs during return transit.

Restocking Fee

Approved returns are subject to a 15% restocking fee. This fee helps cover inspection, inventory verification, repackaging, and the costs associated with custom-manufactured components.

Refunds

After your returned kit has been received and inspected, we will issue a refund for the purchase price, less:

  • Original outbound shipping charges (if applicable)
  • Return freight costs
  • The 15% restocking fee

Because this kit ships by freight in both directions, please be aware that outbound and return shipping costs are both deducted from your refund. Depending on your location, these costs can be substantial — we're glad to answer any questions before you order.

Refunds are typically processed within 7 to 10 business days after inspection.

Non-Returnable Items

The following items are not eligible for return:

  • Kits that have been assembled or partially assembled
  • Components that have been modified or damaged after delivery
  • Special-order or replacement parts purchased separately
  • Products returned without prior authorization

Damaged or Missing Parts

Please inspect your shipment carefully upon delivery.

For visible freight damage (for example, a crushed or damaged pallet), note it on the delivery receipt before signing, and photograph the shipment. Signing for a damaged shipment without noting it can make it difficult to recover the claim from the freight carrier.

For damage or missing parts discovered after unpacking, notify us within 14 days of delivery. We will promptly replace damaged or missing components at no charge.

Royal Founder Reservations

Royal Founder reservations are a special pre-launch opportunity, and we've made the terms as fair and low-risk as possible.

Deposits (Kingdom Reserve™ and Royal Reserve™). Your reservation deposit is fully refundable at any time up until you purchase and we ship your completed coop. Simply contact us at support@queenofcoops.com to request a refund. Otherwise, your deposit is credited in full toward your final coop purchase.

Completing your purchase. As soon as coops are ready to ship, we'll notify Royal Founders by email. From the date of that notice, you'll have two weeks to complete your coop purchase, applying both your deposit and your Royal Founder discount. If you do not complete your purchase within that window, your deposit will be fully refunded and your reserved Royal Founder spot and status will be released.

Full purchases (Crown Reserve™). Crown Reserve is a completed purchase of your coop at the Royal Founder price, with freight invoiced separately at the time of shipment. Crown Reserve purchases are fully refundable up until your coop ships, after which our standard return terms above apply.

Shipping. No Royal Founder coop — Crown, Kingdom, or Royal — will be shipped until its shipping invoice has been paid in full.

After your coop ships. Once your completed coop has shipped, our standard Return & Refund terms (above) apply to all Royal Founder orders.

If we're unable to deliver. In the unlikely event we are unable to fulfill Royal Founder coops, your deposit or purchase will be refunded in full.

Timing. We anticipate Royal Founder coops entering production through summer 2026, with shipments beginning in late summer. These dates are estimates; we'll keep you personally updated on your coop's status.